Here’s a tailored privacy policy for Flo’s Mail Service, written with warmth and clarity while meeting UK GDPR standards. It’s designed to reassure parents and reflect your magical brand tone:

Flo’s Mail Service Privacy Policy

Last updated: 13 October 2025

At Flo’s Mail Service, we believe in protecting the magic, and your privacy. This policy explains how we collect, use, and safeguard your information when you subscribe to our monthly fairy or elf letter service.

1. What We Collect

To personalise your child’s magical experience, we may collect:

• Child’s first name
• Birthday (day and month only)
• Interests, likes, and dislikes
• Names of special people in their life

You can share as much or as little as you wish. All information is non-identifiable and used solely to create unique, personalised content.

2. How We Use Your Data

• Personalisation: We use your child’s details to generate bespoke letters using our in-house genAI tool.
• Fulfilment: Your contact and payment details are used to process orders and deliver packages.
• Communication: We may contact you regarding your subscription, delivery updates, or customer support.

We do not use your data for marketing unless you opt in.

3. How We Store Your Data

• All data is stored securely on our internal content management system (CMS).
• Access is restricted to Flo’s Mail Service staff only.
• We retain data only as long as necessary to fulfil your subscription.

4. What We Don’t Do

• We never sell or share your data with third parties.
• We do not collect sensitive personal information.
• We do not track or profile users beyond personalisation purposes.

5. Legal Basis & Your Rights

Flo’s Mail Service complies with the UK General Data Protection Regulation (GDPR). You have the right to:

• Access your data
• Correct or update your data
• Request deletion of your data
• Withdraw consent at any time

To exercise these rights, contact us at info@flosmailservice.co.uk.

6. Cookies & Website Use

Our website may use cookies to improve your browsing experience. You can manage cookie preferences through your browser settings.

7. Changes to This Policy

We may update this policy from time to time. Significant changes will be communicated via email or website notice.