---
title: Flo's Mail Service Terms and Conditions
description: Terms and Conditions for Flo's Mail Service subscriptions. Here's all the information you need to know about your elf or fairy monthly letters.
---

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[Fairy Letters](https://flosmailservice.co.uk/monthlyfairyletters?hsLang=en)

[Elf Letters](https://flosmailservice.co.uk/monthlyelfletters?hsLang=en)

[How Does It Work?](https://flosmailservice.co.uk/termsandconditions#howdoesitwork)

[Get In Touch](https://flosmailservice.co.uk/termsandconditions#getintouch)

## Terms and Conditions

Welcome to Flo’s Mail Service, a monthly subscription delivering magical letters, mini-magazines, and small gifts from fairies or elves to children across the UK. By subscribing, you agree to the following terms and conditions:

### 1. Subscription Overview

- Each month, subscribers receive: 
    - 3 personalised letters
    - 1 mini-magazine
    - 1 small gift
- Subscriptions are rolling and billed monthly.
- You may choose either a fairy or elf theme, content remains equally magical.

### 2. Payments & Billing

- Payment is collected monthly via card.
- No trial periods are offered.
- Refunds are only granted if your package arrives damaged or missing items.
- We do not offer refunds for dissatisfaction with letter content or gifts.
- To cancel or pause your subscription, contact us at **info@flosmailservice.co.uk**.

### 3. Delivery & Fulfillment

- We currently ship within the United Kingdom only.
- Packages are dispatched monthly and typically arrive within **5 working days**.
- If your parcel is lost, please contact us for a full refund.
- We do not reimburse for postal delays.

### 4. Personalisation & Content

- Letters are personalised using non-identifiable information such as: 
    - First name
    - Birthday
    - Interests and likes
    - Names of special people
- You may share as much or as little as you wish.
- Each subscriber receives **unique content** every month.

### 5. Privacy & Data Protection

- Flo’s Mail Service complies with UK GDPR regulations.
- Data is stored securely and accessed only by our team.
- We never sell or share your data with third parties.
- Personalisation data is processed through our in-house genAI tool to create bespoke letters.

### 6. Legal & Liability

- Flo’s Mail Service is registered in **Oxford, United Kingdom**.
- No age restrictions or parental consent requirements apply.
- We are not liable for postal delays or magical mishaps.
- UK law governs these terms and conditions.

![Product Images Homepage (3)](https://flosmailservice.co.uk/hs-fs/hubfs/Product%20Images%20Homepage%20(3).png?width=70&height=70&name=Product%20Images%20Homepage%20(3).png "Product Images Homepage (3)")

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